E-BIKES GENERAL ENQUIRIES

Here are our E-Bikes General Enquiries. For more information click HERE
1. What types of electric bikes do you offer?


We offer a full range of electric bikes designed for different riding needs, including:

  • City E-Bikes for urban commuting
  • Mountain E-Bikes for off-road riding
  • Folding E-Bikes for easy storage and portability

Our electric bike lineup is built to suit daily commuting, adventure riding, and compact urban lifestyles.
2. What is the motor power and range?

Our electric bikes are equipped with motors ranging from 250W to 750W, delivering strong performance for both city commuting and off-road riding.

The typical range is 40–120 km per charge, depending on riding mode, terrain, rider weight, and weather conditions.
3. How long does it take to charge the battery?

Charging an electric bike battery typically takes 4–6 hours for a full charge.


Depending on the model, batteries can be removable for convenient indoor charging or integrated for a more streamlined design.
4. Are the e-bikes waterproof?


Yes, our electric bikes meet the IPX54 waterproof rating, meaning they are water-resistant and safe to ride in rain or wet conditions.

However, like most e-bikes, they should not be submerged in water.
5. How do I maintain the battery?

To maintain your e-bike battery and extend its lifespan, avoid extreme temperatures, keep regular charging cycles during long-term storage, and always use the original charger.

Proper battery care helps improve performance and longevity.
6. Can I ride without pedaling?

Yes, some electric bike models support a throttle-only mode, allowing you to ride without pedaling.

Availability depends on the model and local e-bike regulations.
7. Is self-assembly required?

Our electric bikes arrive 85% pre-assembled and require only basic tools for final setup, which typically takes around 20 minutes.

Step-by-step video guides and manuals are included for easy assembly.
8. Do non-original accessories affect the warranty?

Using non-original batteries or chargers may void warranty coverage for related damage.

However, standard third-party wear parts such as brake pads or chains do not affect the warranty of core components like the motor and battery.
9. Do I need a license to ride?

In most regions, including the US and EU, electric bikes with motors under 750W do not require a license.

However, laws vary by location, so it is important to check your local e-bike regulations.

E-BIKES TROUBLESHOOTING

Here are our E-Bikes Troubleshooting Questions. For more information click HERE
1. Why is the range shorter than expected?

E-bike range can be affected by riding mode, terrain, rider weight, cargo load, and ambient temperature.

Using high assist levels, riding uphill, or cold weather conditions can significantly reduce battery range.
2. What should I do if the bike won't start?

If your electric bike won’t start, follow these basic troubleshooting steps:

  • Ensure the battery is fully charged and properly connected.
  • Check that the battery is securely locked in place.
  • Inspect the display panel, wiring, and control buttons for any visible damage or loose connections.

If the issue persists, please contact customer support for further diagnosis and assistance.
3. How do I update the system software?

Some STARWAYFTR electric bike models support firmware or system software updates via a dedicated mobile app.

To update, ensure your bike is fully charged, connect it to the app via Bluetooth, and follow the step-by-step instructions provided in the User Manual.

Regular updates help improve performance, add new features, and fix known issues.

CAN'T FIND THE QUESTION YOU'RE LOOKING FOR?

Contact Support@starwayfuture.com for more information.