E-SCOOTERS GENERAL ENQUIRIES

Here are our E-Scooters General Enquiries. For more information click HERE
1. How to Activate the Vehicle?

Before using your STARWAYFTR electric scooter for the first time, it must be activated through the official STARWAYFTR App.

Steps:

  1. Scan the QR code from the quick start guide in the packaging to download and install the recommended mobile app.
  2. Power on the scooter. A blinking Bluetooth icon on the dashboard indicates the scooter is ready to connect.
  3. Open the app, click “Link my device,” and follow the on-screen instructions to complete activation.
2. How to Ride the Scooter?

To ride a STARWAYFTR electric scooter safely:

  1. Stand on the pedal with one foot and push off with the other.
  2. Place both feet on the deck and maintain balance.
  3. Gently press the throttle to accelerate.
  4. Ride at a steady speed and avoid sudden acceleration or braking.

Note: The scooter will only start when gliding at a speed of 5 km/h or higher.
3. How to Switch Riding Modes?

Press the power button twice quickly to switch between modes:

  • Pedestrian mode: max speed 6 km/h
  • Standard mode (D): max speed 20 km/h
  • Sports mode (S): max speed 25 km/h

Important: Do not switch modes while riding. Maximum speeds may vary based on local regulations.
4. How to Use the Energy Recovery Function?

The STARWAYFTR scooter recovers energy while braking or coasting by converting kinetic energy into electrical energy stored in the battery.

This increases range and provides a mild braking effect. Start with the “Weak” setting. After connecting to the STARWAYFTR App, adjust intensity to Weak, Medium, or Strong.
5. What is the Typical Range of Starway Electric Scooters?

Typical range varies by model. Measured under full charge, 75 kg payload, 25°C, 15 km/h on flat terrain with no wind.

Actual range may vary due to rider weight, terrain, temperature, wind, tire pressure, battery age, riding mode, and user habits (e.g., sudden acceleration).
6. How to Pair the Remote Control?

If the remote does not function, follow these pairing steps:

  1. Press the menu button five times consecutively. The dashboard signal indicator will blink, indicating pairing mode. Press the power button or any power assist button on the remote to confirm pairing. Successful pairing is confirmed when both the signal and battery indicators are solidly lit.
  2. Make sure the remote is charged. Recharge if necessary.
7. What are the Requirements for Riding a Scooter

The Starway S-Series electric scooter is designed for riders aged 16–50 years, height 120–200 cm, and a maximum load of 120 kg.

Riding under the influence of alcohol or drugs is strictly prohibited.
8. How to Use the Lock Function in the STARWAYFTR App?

Slide the lock button in the STARWAYFTR App to enter motor lock mode. The scooter will shut down automatically after 24 hours.

While locked, pushing the scooter triggers an alarm, and button operations are disabled.

This feature helps deter theft but does not fully prevent it. Using the lock consumes battery, so use reasonably.
9. Why Does the Brightness Change on the Dashboard?

When the headlight is on, the dashboard brightness dims to reduce glare.

Turning off the headlight restores the original brightness.

E-SCOOTERS TROUBLESHOOTING

Here are our E-Scooters Troubleshooting Questions. For more information click HERE
Why won’t my electric scooter turn on?
  • Check if the stem terminal and main control wire are properly connected
  • Inspect terminal pins for damage or bending
  • Make sure the power button is not stuck or damaged
  • Ensure the battery has sufficient charge (charge for 10–20 minutes and try again)
Why won’t my electric scooter turn off?
  • Check if the scooter is locked via the mobile app and unlock it first
  • Press the power button once to test if the headlight responds
  • Inspect if the power button is stuck or not returning properly
Why is my scooter motor making noise or getting stuck?
  • Check if the motor and controller connection terminals are loose or disconnected
  • Push the scooter manually to check for intermittent resistance
  • If the motor repeatedly gets stuck, the motor or controller may need replacement
Why is my electric scooter not charging properly?
  • Connect via the app and update the firmware to the latest version
  • Ensure you are using the original charger
  • Check the charger indicator:
    Red light = charging normally
    Green light = charger may be faulty
  • If the charger is normal but the scooter still won’t charge, the battery may need inspection
Why can’t I connect my scooter to the app?
  • Ensure Bluetooth is enabled and within range (a few meters)
  • econnect stem and controller wiring terminals
  • Restart your phone or reinstall the app
  • Check if the scooter is already bound to another account
  • Reset Bluetooth: hold brake lever and press power button 5 times quickly until a “beep” sound

CAN'T FIND THE QUESTION YOU'RE LOOKING FOR?

Contact Support@starwayfuture.com for more information.